In the long run, it costs more to provide poor rather than good service.
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
Always look for ways to improve even the "good show."
When values are deeply embedded within an organization, they seldom change.
Productivity starts with doing the right things.
The role of any exceptional facilitator or consultant is to work themselves out of a job.