In the long run, it costs more to provide poor rather than good service.

Productivity starts with doing the right things.

Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Charlie Chaplin's Little Tramp character. So without Chaplin, who knows what Mickey would have become!

An idea becomes great when it becomes tangible.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Organizational culture begins in HR. This means to hire for attitude and train for skill.

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.