Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

In the best organizations, love is the real "pixie dust."

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.

I would advise any startup to take the time to define their unique culture and work at making it a reality.

An idea becomes great when it becomes tangible.

The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.