Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Always look for ways to improve even the "good show."

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.

Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Charlie Chaplin's Little Tramp character. So without Chaplin, who knows what Mickey would have become!

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

In the long run, it costs more to provide poor rather than good service.