Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.

Organizational culture begins in HR. This means to hire for attitude and train for skill.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

In the long run, it costs more to provide poor rather than good service.

Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Charlie Chaplin's Little Tramp character. So without Chaplin, who knows what Mickey would have become!