We hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.

There's a lot of social input when you put these things out there. People's ideas cross with other people's thoughts.

I never even graduated college. I never finished learning, as it were, and I have a psychological need to be in a learning environment at all times.

Twitter provides a great amount of timely information, but we still need those people to fill out the rest of the story and the context.

I started out as an artist, and I continue to think of myself as an artist first, and a technologist and entrepreneur after that.

With Twitter, it's as easy to unfollow as it is to follow.

People first. Technology second.