We teach what we have to learn. It's been an extraordinary journey that I couldn't have done with not only the research participants but the community, the tribe that we've built of people who are also on this journey.

If you put shame in a petri dish, it needs three ingredients to grow exponentially: secrecy, silence, and judgment. If you put the same amount of shame in the petri dish and douse it with empathy, it can't survive.

What separates privilege from entitlement is gratitude.

That's what life is about: about daring greatly, about being in the arena.

Hope is really a thought.

Authenticity is also about the courage and the vulnerability to say, "Yeah, I'll try it. I feel pretty uncomfortable and I feel a little vulnerable, but I'll try it!"

Perfection is crucial in building an aircraft, a bridge, or a high-speed train. The code and mathematics residing just below the surface of the Internet is also this way. Things are either perfectly right or they will not work. So much of the world we work and live in is based upon being correct, being perfect.