We can have courage or we can have comfort, but we cannot have both.

Knowledge is only rumor until it lives in the bones.

Vulnerability is not about fear and grief and disappointment; it is the birthplace of everything we're hungry for.

Courage is a value. My faith is the organizing principle in my life and what underpins my faith is courage and love, and so I have to be in the arena if I'm going to live in alignment with my values.

There really is "no effort without error and shortcoming" and there really is no triumph without vulnerability.

Someone asked me very recently why I have 8 million views on TED - "your work resonates, what are you doing?" What I think my contribution is, what I do well, is I name experiences that are very universal that no one really talks about. That's the researcher in me; that's really part of being a grounded theory researcher - putting names to concepts and experiences that people have. That's the researcher part.

Cool is the emotional straightjacket. It makes us less available for connection which makes us less equipped for leadership roles.