In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

Don't listen to your parents.

I had to learn to get comfortable in a role of ambiguity where I had to seek out advisers and learn quickly.

If you want to create a great product, just focus on one person. Make that one person have the most amazing experience ever.

Our "overnight" success took 1,000 days.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.