In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

In June, 2010, I moved out of my apartment and I have been mostly homeless ever since.

Having a clear mission and making sure you know that mission and making sure that mission comes through the company is probably the most important thing you can do for both culture and values.

Build something 100 people love, not something 1 million people kind of like.

Our "overnight" success took 1,000 days.

People went to Dell for the computers, but they go to Apple for everything… That’s the difference between a transactional company and a transformational one.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.