In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

I had to learn to get comfortable in a role of ambiguity where I had to seek out advisers and learn quickly.

Culture is so incredibly important because it is the foundation for all future innovation. People with passion can change the world.

There's no such thing as a good or bad culture, it's either a strong or weak culture. And a good culture for somebody else may not be a good culture for you.

Whatever career you're in, assume it's going to be a massive failure. That way, you're not making decisions based on success, money and career. You're only making it based on doing what you love.