The stronger the culture, the less corporate process a company needs. When the culture is strong, you can trust everyone to do the right thing. People can be independent and autonomous. They can be entrepreneurial.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.

Our "overnight" success took 1,000 days.

In June, 2010, I moved out of my apartment and I have been mostly homeless ever since.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.