Customers are willing to try new things, and if you can survive, you will have fewer competitors. It's like entering the eye of the storm. As long as you are strong enough to survive, you can end up in still water by yourself.

It's better to have 100 people love you than to have 1,000,000 people like you.

I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.

Companies that hire employees..that are deeply passionate create companies that customers are really really passionate about, and those are the companies that have strong brands.

A company's culture is the foundation for future innovation. An entrepreneurs job is to build the foundation

Culture is simply a shared way of doing something with passion.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.