Don't listen to your parents.

I'm not saying the whole world will work this way, but with Airbnb, people are sleeping in other people's homes and other people's beds. So there's a level of trust necessary to participate that's different from an eBay or Facebook.

We start with the perfect experience and then work backward. That's how we're going to continue to be successful.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.

I had to learn to get comfortable in a role of ambiguity where I had to seek out advisers and learn quickly.

[On culture] It's living the core values when you hire; when you write an email; when you are working on a project; when you are walking in the hall.

Companies that hire employees..that are deeply passionate create companies that customers are really really passionate about, and those are the companies that have strong brands.