The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.
Brian Chesky[On culture] It's living the core values when you hire; when you write an email; when you are working on a project; when you are walking in the hall.
Brian CheskyA company's culture is the foundation for future innovation. An entrepreneurs job is to build the foundation
Brian CheskyThe American dream, what we were taught was, grow up, own a car, own a house. I think that dream's completely changing. We were taught to keep up with the Joneses. Now we're sharing with the Joneses.
Brian CheskyEveryone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.
Brian CheskyEvery day I would wake up and think, 'Today is another missed opportunity to do something important.' After enough days like this, you start feeling like you are getting old, even when you are relatively young. We are all natural entrepreneurs, and being manacled to a desk job is not for us.
Brian Chesky