There's no such thing as a good or bad culture, it's either a strong or weak culture. And a good culture for somebody else may not be a good culture for you.

In June 2010, I moved out of my apartment and I have been mostly homeless ever since, off and on. I just live in Airbnb apartments and I check in every week in different homes in San Francisco.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

People went to Dell for the computers, but they go to Apple for everything… That’s the difference between a transactional company and a transformational one.

What I've been surprised by is not how different people are, but how similar they are. There are certain types of Airbnb people, and they are in every city in the world - it's just that in some cultures, there is more of a generational divide.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.