Sometimes you can defuse a difficult situation simply by being willing to understand the other person. Often all that people need is to know that someone else cares about how they feel and it attempting to understand their position.
Brian TracyYour choice of people to associate with, both personally and business-wise, is one of the most important choices you make. If you associate with turkeys, you will never fly with the eagles.
Brian TracyThe starting point of great success and achievement has always been the same. It is for you to dream big dreams. There is nothing more important, and nothing that works faster than for you to cast off your own limitations than for you to begin dreaming and fantasizing about the wonderful things that you can become, have, and do.
Brian Tracy