The very act of accepting responsibility short-circuits and cancels out any negative emotions you may be experiencing.

You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.

Stress comes from within; it is your reaction to circumstances, not the circumstances themselves.

You have the ability, right now, to exceed all your previous levels of accomplishment

Develop an attitude of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation.

The more clear you are about what you want, the more motivated and determined you will be to accomplish it.

Never criticize, condemn or complain in a conversation with a customer or prospect.