The more excited and committed you are to your work, the more excited and committed will be the people around you. The leader always sets the tone for the department or organization.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
Take complete control over the messages you allow into your conscious mind.
Think continally about what you want, not about the things you fear.
Leaders think and talk about the solutions. Followers think and talk about the problems.
Transformation al leaders pick the right people, match them to the right jobs, achieve mutual clarity on the desired results, and then they get out of the way and leave the individual with maximum freedom to perform.