A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.

There are, basically, three kinds of people: the unsuccessful, the temporarily successful, and those who become and remain successful. The difference is character.

Refuse to make excuses or blame others. The leader always says, If it's to be, it's up to me.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

No one lives long enough to learn everything they need to learn starting from scratch. To be successful, we absolutely, positively have to find people who have already paid the price to learn the things that we need to learn to achieve our goals.

There is an interesting point about the price of success: It must always be paid in full-and in advance. Everyone wants to be successful. Everyone wants to be healthy, happy, thin, and rich. But most people are not willing to pay the price.

All great success and achievement is preceded and accompanied by hard, hard, work. When in doubt, 'try harder.' And if that doesn't work, try harder still!