Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life. The most effective men and women in every area are those who can quite competently organize the cooperation and assistance of other people toward the accomplishment of important goals and objectives.

Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.

Eighty percent of life's satisfaction comes from meaningful relationships.

The glue that holds all relationships together ... is trust, and trust is based on integrity.

Whenever you set a goal of any kind, you will have to grow and develop to the point where you are ready to achieve it.

Move out of your comfort zone. You can only grow if you are willing to feel awkward and uncomfortable when you try something new.

"In life you can never be too kind or too fair; everyone you meet is carrying a heavy load. When you go through your day expressing kindness and courtesy to all you meet, you leave behind a feeling of warmth and good cheer, and you help alleviate the burdens everyone is struggling with."