Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life. The most effective men and women in every area are those who can quite competently organize the cooperation and assistance of other people toward the accomplishment of important goals and objectives.

It is not what you say or hope or wish or intend but only what you do that counts. Your choices tell you unerringly who you really are.

Treat objections as requests for further information.

"In life you can never be too kind or too fair; everyone you meet is carrying a heavy load. When you go through your day expressing kindness and courtesy to all you meet, you leave behind a feeling of warmth and good cheer, and you help alleviate the burdens everyone is struggling with."

Aspire greatly; anything less than a commitment to excellence becomes an acceptance of mediocrity.

Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.

Do one small thing immediately - often this is all you need to do to get started.