Fear and self-doubt have always been the greatest enemies of human potential.

You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.

Never assume you understand. Ask the questions.

Sometimes you can defuse a difficult situation simply by being willing to understand the other person. Often all that people need is to know that someone else cares about how they feel and it attempting to understand their position.

Do your very best on every task. Imagine that everyone is watching even when no one is watching.

Always give without remembering and always receive without forgetting.

Self-esteem is the reputation you have with yourself.