Sometimes you can defuse a difficult situation simply by being willing to understand the other person. Often all that people need is to know that someone else cares about how they feel and it attempting to understand their position.

Telling is not selling; never make a statement if you can phrase it in the form of a question.

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.

If rejection destroys your self-esteem, you're letting others hold you as an emotional hostage.

Plan your work and work your plan. Decide in advance exactly how you are going to get from where you are to where you want to go.

Respect is the key determinant of high performance leadership. How much people respect you determines how well they perform.

The purpose of time management and getting more done in less time is to enable you to spend more face time with the people you care about and doing the things that give you the greatest amount of joy in life.