You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.

Truly wealthy people develop the habit of "getting rich slow" rather than "getting rich quick." To assure this, they have two rules with regard to money. Rule number one: Don't lose money. Rule number two: If ever you feel tempted, refer back to rule number one, "don't lose money."

The fastest way to improve your relationships is to make others feel important in every way possible.

Issue a blanket pardon. Forgive everyone who has ever hurt you in any way. Forgiveness is a perfectly selfish act. It sets you free from the past.

The greatest enemies of success and happiness are negative emotions of all kinds.

The thrill of achievement comes from overcoming adversity in the accomplishment of an important goal.

You can't help the poor by becoming one of them.