The law of cause and effect: If you do what other successful people do, you will eventually get the results that other successful people get.

Leaders think and talk about the solutions. Followers think and talk about the problems.

Success is predictable.

No one makes you feel anything. It is how you react and respond that determines your emotions.

Character is the ability to follow through on a resolution long after the emotion with which it was made has passed.

Leaders tap into the emotions of their people by getting excited themselves

A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.