What you concentrate on largely determines the quality and quantity of the results that you get and the success that you enjoy.

Salespeople are the most vital people in any business. Without sales, the biggest and most sophisticated companies shut down. Sales are the spark plug in the engine of free enterprise. There is a direct relationship between the success of the sales community and the success of the entire country.

Manage by objectives. Tell people exactly what you want them to do and then get out of their way.

There are no accidents; success is the result of doing the right thing, in the right way, over and over.

Think about your goals and review them daily. Every morning when you begin, take action on the most important task you can accomplish to achieve your most important goal at the moment.

If you want to develop courage, then simply act courageously when it's called for. If you do something over and over again, you develop a habit. Some people develop the habit of courage. Some people develop the habit of non-courage.

You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.