The more you do for others without expectation of return, the more you'll get back from the most unexpected sources.

The predominant quality of successful people is optimism.... Your level of optimism is the very best predictor of how happy, healthy, wealthy, and long-lived you will be.

Rewrite your major goals every day, in the present tense, exactly as if they already existed

Almost all stress, tension, anxiety, and frustration, both in life and in work, comes from doing one thing while you believe and value something completely different.

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

Sometimes you can defuse a difficult situation simply by being willing to understand the other person. Often all that people need is to know that someone else cares about how they feel and it attempting to understand their position.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.