A hundred years ago-even 20 or 30 years ago-it was possible, if not always easy, to close major business by calling on and satisfying a key decision-maker. Today, every piece of business entails multiple decisions, and those decisions are virtually never made by the same person. Not only do you have to contend with multiple decisions, but the people who make those decisions may not even work in the same place.

You can achieve almost any goal if you just do what other successful people have done to achieve the same goals before you.

Practice is the price of mastery. Whatever you practice over and over again becomes a new habit of thought and performance.

Make a total commitment to your company, your job, and your career. Uncommitted people have no future.

Most of your happiness will come from your relationships with others. Handle them with care.

Just as your car runs more smoothly and requires less energy to go faster and farther when the wheels are in perfect alignment, you perform better when your thoughts, feelings, emotions, goals, and values are in balance.

Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life.