Leadership is the ability to get extraordinary achievement from ordinary people.

Focus very clearly on a few small things. The purpose of a business is to give someone something that they want. Have a product or service that's really excellent. [...] What can you offer that no one else can offer and will satisfy them at a higher level than what anyone else can?

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

One of the marks of excellent people is that they never compare themselves with others. They only compare themselves with themselves and with their past accomplishments and future potential.

You perform at your best when you are working continually on high-priority goals and objectives.

Implement your plans with courage and persistence. Have complete faith in your ability to succeed and never, ever give up.

Practice the philosophy of continuous improvement. Get a little bit better every single day.