Never criticize, condemn or complain in a conversation with a customer or prospect.

Never say anything about yourself you do not want to come true.

Make a total commitment to your company, your job, and your career. Uncommitted people have no future.

Take complete control over the messages you allow into your conscious mind.

Your ability to work with others on a complex task is a critical skill for advancement at work.

Avoid negative people at all costs. They are the greatest destroyers of self-confidence and self-esteem.

All improvement in your life begins with an improvement in your mental pictures.