Never criticize, condemn or complain in a conversation with a customer or prospect.

The natural tendency of all human behavior is toward the path of least resistance. When you resist this tendency, you become stronger and more powerful.

The more credit you give away, the more will come back to you. The more you help others, the more they will want to help you.

Leadership is the ability to get extraordinary achievement from ordinary people.

Recognize that it is natural and normal to fear rejection. The only thing wrong with it is if you allow the fear to dominate you so that it holds you back from fulfilling your potential in your business.

Whatever you are, always be a good one.

The best time to practice mental rehearsal is at night in bed, just before you fall asleep. The last thing you do before you doze off is to imagine yourself performing at your best the following day. You will be amazed at how often the upcoming event or experience happens exactly as you imagined it.