Never criticize, condemn or complain in a conversation with a customer or prospect.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

You can accomplish virtually anything if you want it badly enough and if you are willing to work long enough and hard enough.

You are always free to choose what you do first, what you do second, and what you do not do at all

Self-esteem is the reputation you have with yourself.

The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term, is the indispensable prerequisite for success.

Spend eighty percent of your time focusing on the opportunities of tomorrow rather than the problems of yesterday.