Never criticize, condemn or complain in a conversation with a customer or prospect.

Happiness and self-confidence come naturally when you feel yourself moving and progressing toward becoming the very best person you can possibly be.

When you remain angry with another person, you give away your emotional control to that person each time you think of him or here. You allow him or her to control your emotions at long distance. By not forgiving, you allow that person to run your emotional life, exactly as if he or she were right there with you and the situation was occurring all over again.

Your greatest resource is your time.

There are no accidents; success is the result of doing the right thing, in the right way, over and over.

A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.

Optimism is the one quality more associated with success and happiness than any other.