What are the critical success factors of your job? What must you be absolutely, positively excellent at doing to be successful?

When you see yourself as calm, positive, truthful and possessed of high character, you behave with greater strength. Other people respect you more. You feel in control of yourself and the situation.

One of the marks of successful people is they are action oriented. One of the marks of average people is they are talk oriented.

Be clear about your goal but be flexible about the process of achieving it.

Only three percent of adults have written goals, and everyone else works for them.

Satisfy the deep subconscious needs of your customers - to feel important, to feel valued, respected and worthwhile

Expect wonderful things to happen to you. Get up each morning and say; 'I believe something wonderful is going to happen to me today.'