No one makes you feel anything. It is how you react and respond that determines your emotions.

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

When we look back over the landscape of our lives from any particular vantage point, we will find that the most valuable and the most precious things that we have ever enjoyed or experienced are caught up in the quality and quantity of the loving relationships that we have enjoyed. That if any time of life we look back and we have accomplished anything else in the world, financially or materially or politically or any other way, and we do not have high-quality loving relationships to fall back on and to remember and to think about and to enjoy, to that degree we have failed as human beings.

The great breakthrough in your life comes when you realize that you can learn anything you need to learn to accomplish any goal that you set for yourself. This means there are no limits on what you can be, have or do.

In a time of rapid change, standing still is the most dangerous course of action.

The establishment of a clear, central purpose or goal in life is the starting point of all success

Take a deep breath, relax and imagine yourself exactly as you wish to be.