There is an important distinction between barriers to entry and barriers to imitation.

The future lies with those companies who see the poor as their customers.

Assume responsibility for outcomes as well as for the processes and people you work with. How you achieve results will shape the kind of person you become.

How we ask the question is extremely important to how we find the answer.

Dividing meager resources across a host of medium term operational goals creates mediocrity on a broad scale.

If we stop thinking of the poor as victims or as a burden and start recognizing them as resilient and creative entrepreneurs and value conscious consumers, a whole new world of opportunity will open up.

Imagining the future may be more important than analysing the past.