An insurance company might say, "Tell us more about yourself so your premiums can go down." When they say that, they're addressing the winners, not the losers.
Cathy O'NeilWhen people are not given an option by some secret scoring system, it's very hard to complain, so they often don't even know that they've been victimized.
Cathy O'NeilThe disconnect I was experiencing was that people hated Wall Street, but they loved tech.
Cathy O'NeilThe training one receives when one becomes a technician, like a data scientist - we get trained in mathematics or computer science or statistics - is entirely separated from a discussion of ethics.
Cathy O'NeilIt's a standard thing you hear from startup people - that their product is somehow improving the world. And if you follow the reasoning, you will get somewhere, and I'll tell you where you get: You'll get to the description of what happens to the winners under the system that they're building.
Cathy O'Neil