When people are not given an option by some secret scoring system, it's very hard to complain, so they often don't even know that they've been victimized.
Cathy O'NeilAn insurance company might say, "Tell us more about yourself so your premiums can go down." When they say that, they're addressing the winners, not the losers.
Cathy O'NeilPeople felt like they were friends with Google, and they believed in the "Do No Evil" thing that Google said. They trusted Google more than they trusted the government, and I never understood that.
Cathy O'Neil