Twitter is not a technology. It's a conversation and it's happening with or without you.

I think that women no longer have to set up a boundary between work life and home life. One of the hallmarks of my thinking is that I bring a lot of my personal life into my work. That's a huge advantage I have over men, who may feel they have to separate the two.

If you think you are in control, you're fooling yourself. As soon as you start listening, you realize you're not in control. And letting go will yield more and better results.

In theory, it makes a lot of sense to combine the two operations, especially on the back end. But merging the two actual portal consumer experiences into a unified site will be a nightmare.

Companies need connections to their markets to create long-term loyalty.

We're all learning here; the best listeners will end up the smartest.

Leadership is defined not by the position you hold but by the people who follow you.