Twitter is not a technology. It's a conversation and it's happening with or without you.

Companies need connections to their markets to create long-term loyalty.

We're all learning here; the best listeners will end up the smartest.

From the consumer point of view, there may be questions about whether you'll have to be an AOL subscriber to get Time magazine, ... That combination of media with the access is one through which you may be able to block access to your competitors' subscribers.

I see women going anywhere they want to. And I do mean want to. Because a lot of people measure success merely by position, title and salary. I think women feel comfortable enough in their own skin to put that secondary to what they want. They don't have to define success by the measure of society.

If you think you are in control, you're fooling yourself. As soon as you start listening, you realize you're not in control. And letting go will yield more and better results.

Leadership is defined not by the position you hold but by the people who follow you.