If you dress a new something in old habits, it’s easier for the public to accept it.

When people have a willpower failure, it's because they haven't anticipated a situation that's going to come along.

Companies aren’t families. They’re battlefields in a civil war. Yet despite this capacity for internecine warfare, most companies roll along relatively peacefully, year after year, because they have routines—habits—that create truces that allow everyone to set aside their rivalries long enough to get a day’s work done.

At some point, if you're changing a really deep-seated behavior, you're going to have a moment of weakness.

There’s something about it that makes other good habits easier.

The cooperation of NASCAR - or any other system, it turns out - persists only when everyone believes he has the opportunity to win.

Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority - can radically increase how much energy and focus they bring to their jobs.