Treat praise like criticism: refuse to accept either.
Don't treat your customers like a bunch of purses and wallets.
Complexity serves nothing but our ego. Be able to say what you do in a way that people can understand.
If we don't support the people who support us, what are we going to do?
Surrounded yourself with brilliant people. You can't HELP but grow when that happens.
The difference between PR and social media is that PR is about positioning, and social media is about becoming, being and improving.