When the people who support and are a part of your community, the community you have the pleasure and power and opportunity to serve, that's where all the best business happens.

We exist to serve our community. That's the most important mind-set to maintain.

If you accept all the praise, you have to accept all the critics.

Social media puts the "public" into PR and the "market" into marketing.

No matter what, the very first piece of Social Media Real Estate I'd start with is a blog.

People who connect and build fluid relationships are trust agents.

Treat praise like criticism: refuse to accept either.