Society doesn’t need newspapers. What we need is journalism.

A firm is successful when the costs of directing employee effort are lower than the potential gain from directing.

Our social tools are not an improvement to modern society, they are a challenge to it.

The future presented by the internet is the mass amateurization of publishing and a switch from 'Why publish this?' to 'Why not?

If it’s a revolution it can’t be predictable. And if it’s predictable it can’t be a revolution.

One of the best ways to know you're completely wrong, is to behave as if you're complete right.

Communications tools don't get socially interesting until they get technologically boring... It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.