We systematically overestimate the value of access to information and underestimate the value of access to each other.

Unlike sharing, where the group is mainly an aggregate of participants, cooperating creates group identity.

Curation comes up when people realize that it isn’t just about information seeking, it’s also about synchronizing a community.

Algorithms don't do a good job of detecting their own flaws.

A firm is successful when the costs of directing employee effort are lower than the potential gain from directing.

The real gap is between doing nothing and doing something.

Communications tools don't get socially interesting until they get technologically boring... It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.