Give Honest and Sincere Appreciation.

Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.

Merely stating a truth isn't enough. The truth has to be made vivid, interesting, dramatic. You have to use showmanship.

'When you have a lemon, make a lemonade.' That is what a great educator does. But the fool does the exact opposite. If he finds that life has handed him a lemon, he gives up and says, 'I 'm beaten. It is fate. I haven't got a chance.' Then he proceeds to rail against the world and indulge in an orgy of self-pity .

Names are the sweetest and most important sound in any language.

My popularity, my happiness and sense of worth depend to no small extent upon my skill in dealing with people.

If you are not in the process of becoming the person you want to be, you are automatically engaged in becoming the person you don't want to be.