Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieYou and I are standing this very second at the meeting place of two eternities: the vast past that has endured forever, and the future that is plunging on to the last syllable of recorded time. We can't possible live in either of those eternities - no, not even for a split second. But, by trying to do so, we can wreck both our bodies and our minds. So let's be content to live the only time we can possible live: from now until bedtime.
Dale CarnegieLearning is an active process. We learn by doing.. Only knowledge that is used sticks in your mind.
Dale CarnegieEnthusiasm is the dynamics of your personality. Without it, whatever abilities you may possess lie dormant; and it is safe to say that nearly every man has more latent power than he ever learns to use. You may have knowledge, sound judgment, good reasoning faculties; but no one-not even yourself-will know it until you discover how to put your heart into thought and action.
Dale Carnegie