Once I did bad and that I heard ever. Twice I did good, but that I heard never.

Don't criticize, condemn or complain. Constantly criticizing, condemning and complaining is what breaks most relationships. Instead of criticizing and condemning, figure out how you can solve the problem together. Instead of focusing on blaming the other person for what they did wrong, focus on how you can avoid the problem next time.

You can't win an argument. You can't because if you lose it, you lose it; and if you win it, you lose it.

Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.

Personally I am very fond of strawberries and cream, but I have found that for some strange reason, fish prefer worms. So when I went fishing, I didn’t think about what I wanted. I thought about what they wanted. I didn't bait the hook with strawberries and cream. Rather, I dangled a worm or grasshopper in front of the fish and said: "Wouldn't you like to have that?" Why not use the same common sense when fishing for people?

Mix judgement with ambition and season it with energy. It makes a splendid recipe for success.

Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.