Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

Ask yourself: given everything you have to do, is there a way that we can make this better?

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

At the end of the day, I want the music industry to be larger than what it is today.

People just want to have access to all of the world's music.

It disturbed me that the music industry had gone down the drain, even though people were listening to more music than ever and from a greater diversity of artists.

In general, people are comfortable sharing their music. There are two exceptions, though - Lady Gaga and Britney Spears.