Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.

A prerequisite to empathy is simply paying attention to the person in pain.

A leader tuned out of his internal world will be rudderless; one blind to the world of others will be clueless; those indifferent to the larger systems within which they operate will be blindsided.

Compassion begins with attention.

The basic premise that children must learn about emotions is that all feelings are okay to have; however, only some reactions are okay.

I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example.

CEOs are hired for their intellect and business expertise - and fired for a lack of emotional intelligence.