Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.

When I say manage emotions, I only mean the really distressing, incapacitating emotions. Feeling emotions is what makes life rich. You need your passions.

The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.

One aspect of a successful relationship is not just how compatible you are, but how you deal with your incompatibility.

Simple inattention kills empathy, let alone compassion. So the first step in compassion is to notice the other's need. It all begins with the simple act of attention.

Whenever we feel stressed out, that's a signal that our brain is pumping out stress hormones. If sustained over months and years, those hormones can ruin our health and make us a nervous wreck.