Remember, empathy need not lead to sympathetically giving in to the other sideโs demandsโknowing how someone feels does not mean agreeing with them.
Daniel GolemanThe Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.
Daniel GolemanOne way to boost our will power and focus is to manage our distractions instead of letting them manage us.
Daniel Goleman