A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt 'Don't bother me - I've got important work to do.'
Daniel GolemanEmpathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.
Daniel Goleman