We're exposed and carry in our bodies multiple chemicals, and we have to understand how they interact. Both how they individually interact and the thousands of effects they can produce when they interact with the receptors that run our bodies.

People who are optimistic see a failure as due to something that can be changed so that they can succeed next time around, while pessimists take the blame for the failure, ascribing it to some characteristic they are helpless to change.

Emotional self-control-- delaying gratification and stifling impulsiveness- underlies accomplishment of every sort

Emotional self-awareness is the building block of the next fundamental emotional intelligence: being able to shake off a bad mood.

Once shoppers become empowered, we will facilitate industries thinking in completely new terms; for example, making products that are totally biodegradable.

Empathy represents the foundation skill for all the social competencies important for work.

The human brain is by no means fully formed at birth. It continues to shape itself through life, with the most intense growth occurring during childhood.