Although traditional incentives such as bonuses or recognition can prod people to better performance, no external motivators can get people to perform at their absolute best. . . .Wherever people gravitate within their work roles, indicates where their real pleasure liesโand that pleasure is itself motivating.
Daniel GolemanEmpathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.
Daniel GolemanOur genetic heritage endows each of us with a series of emotional set-points that determines our temperament. But the brain circuitry involved is extraordinarily malleable; temperament is not destiny.
Daniel Goleman