The people we get along with, trust, feel simpatico with, are the strongest links in our networks

Threats to our standing in the eyes of others are remarkably potent biologically, almost as powerful as those to our very survival.

There is perhaps no psychological skill more fundamental than resisting impulse. It is the root of all emotional self-control, since all emotions, by their very nature, lead to one or another impulse to act. The root meaning of the word emotion, remember, is "to move.

Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.

Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.

One of the leading theories of why electroconvulsive therapy is effective for most severe depressions is that it causes a loss of short-term memory - patients feel better because they can't remember why they were sad.

The amygdala in the emotional center sees and hears everything that occurs to us instantaneously and is the trigger point for the fight or flight response.