The human brain is by no means fully formed at birth. It continues to shape itself through life, with the most intense growth occurring during childhood.
Daniel GolemanSimple inattention kills empathy, let alone compassion. So the first step in compassion is to notice the other's need. It all begins with the simple act of attention.
Daniel GolemanComparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.
Daniel Goleman