....goal directed self-imposed delay of gratification is perhaps the essence of emotional self-regulation: the ability to deny impulse in the service of a goal, whether it be building a business, solving an algebraic equation, or pursuing the Stanley Cup.

The task of worrying is to come up with positive solutions for life's perils by anticipating dangers before they arise. If we are preoccupied by worries, we have that must less attention to expend on figuring out the answers. Our worries become self-fulfilling prophecies, propelling us toward the very disaster they predict.

Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.

Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else's toxic state.

Green is a process, not a status. We need to think of 'green' as a verb, not an adjective.

Emotional self-control is NOT the same as overcontrol, the stifling of all feeling and spontaneity....when such emotional suppression is chronic, it can impair thinking, hamper intellectual performance and interfere with smooth social interaction. By contrast, emotional competence implies we have a choice as to how we express our feelings.

Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.