Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.
Daniel GolemanWhoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.
Daniel GolemanSchool success is not predicted by a child's fund of facts or a precocious ability to read as much as by emotional and social measures; being self-assured and interested: knowing what kind of behavior is expected and how to rein in the impulse to misbehave; being able to wait, to follow directions, and to turn to teachers for help; and expressing needs while getting along with other children.
Daniel Goleman